Week+7+Tutorial

Knowledge management system: KM + technology Role of KMS in organisation: · Knowledge consistency  o Knowledge must be consistence for everyone · Knowledge sharing  o Share the knowledge for particular condition · Knowledge application  o Need to apply the knowledge · Knowledge creation  o Need to create knowledge By having good KMS, get new knowledge, using new KMS, u can get competitive advantages Knowledge is the main assets for every organization Person ßà person Person à interface (KMS) Interface (KMS) à person People who share the knowledge will have the same context Alavi KMS framework Knowledge creation How new knowledge can be create in organization The relevant knowledge that need to be created; · Audit · Organization memory o Episodic memory (tacit knowledge) § “Know-how” based on   · Experience · Contextual § Memory that come to individual experience while doing the specific task o Collective memory (explicit knowledge) § Every one can access § Can be found in database Knowledge storage/retrieval Knowledge transfer Tacit - explicit Knowledge application